FAQ

 
 

What level of protection do the lenses provide?

Our lenses are made from high quality polycarbonate and provide UV400 protection.

 

How sustainable are Paper Shades?

Paper shades are a closed loop product, therefore sustainability has been considered during design, sourcing, manufacturing as well as the disassembling and disposal. 

 

What is the warranty of Paper Shades?

Our sunglasses are designed to last a season, depending on however much care you give them just like any other product. 

Keep them dry and in their packaging when not worn and they shall stay super sturdy and fresh for your next use!

 

How sweat proof are we talking about?

The outer layer is water resistant but if you're planning on going swimming, think again... 

 

Can I ship to Antarctica?

If you shipping location is not listed, get in touch and lets see if we can make your shipping location viable.

And yes, we can ship to Antartica.

 

What is the returns policy?

We have priced our shades so they are affordable and eventually recyclable. There is strictly a NO REFUND NO RETURNS POLICY once the shades have been paid for. 

 

What if my computer breaks down during purchase?

If you do not receive a payment confirmation of course we want to help you as far as we can, however we do not claim any liability for any technical failures. 

 

WHEN WILL MY ORDER ARRIVE?

Once we have received the order, it is prepared and sent within 2 working days. Delivery time depends on the destination. You can find the details for each country below:We provide international and local delivery, 2-3 days local delivery and 7-14 days international. 

 

WHEN WILL MY ORDER ARRIVE?

Once we have received the order, it is prepared and sent within 2 working days. Delivery time depends on the destination. You can find the details for each country below:

 

Hong Kong, Macau                2-3 days

North Asia                              3-7 days

South East Asia                     3-7 days

Australia, New Zealand        3-7 days

Western Europe                     5-10 days

Eastern Europe                      5-10 days

Russia                                     5-10 days

Middle East                            3-7 days

North America                       5-10 days

South America                      5-10 days

Rest of World                        5-10 days
 

How do I track my order?

Upon every purchase, Paper Shades will send you a payment confirmation with your designated shipping destination and tracking number once it has been sent off. 

You can check your parcel with the tracking number via the link below.

 

 

Can I cancel an item from my order?

Once a confirmation of payment has been received, there is a NO REFUND NO RETURNS POLICY.